How can we help?
Guides for fans and organizers — buying tickets, hosting events, coaches, check-in, and every major platform feature.
Buying tickets
Search, checkout, promo codes, and payment plans.
Your tickets & wallet
Find orders, QR codes, Apple Wallet, and transfers.
Payments & refunds
Receipts, refunds, instalments, and failed payments.
Account & sign-in
Email codes, passkeys, and managing your profile.
At the venue
Check-in, seating, and what to bring on the day.
Contact & policies
Get human help and understand organizer policies.
Transport & coaches
Sell and buy coach, shuttle, and travel tickets linked to events.
Hosting events
Create, publish, brand, and get paid for your events.
Sales, pricing & demand
Promos, queues, presales, plans, refunds, and growth tools.
Venue & check-in
Seating, scanners, box office, badges, and on-site reports.
Popular articles
- How to buy tickets (step by step)
- Single event vs multi-city tour — which do I create?
- Coach, bus & shuttle tickets — sell and link to your event
- Seating maps — complete organizer guide
- Find your tickets after purchase
- Platform overview — everything ticketingbook can do
- Complete feature index (A–Z)
- QR codes and venue entry
- Refunds and cancellations
- Sign in: email code and passkeys
- Paying in instalments (payment plans)
- Create your first event
- Publish an event & Stripe Connect payouts
Still need help?
Event-specific questions (refunds, venue, set times) → contact the organizer. Platform issues (checkout, sign-in) → support@sendifai.com